Book Notes : The New One Minute Manager

The New One Minute Manager by Kenneth H. Blanchard, Spencer Johnson
My rating: 4 of 5 stars

People who feel good about themselves produce good results

Three steps
  1. Goals
  2. Praise
  3. Re-direction
Goals
  1. Plan the goals together and describe them briefly
  2. Have people write out each of their goals, with due date, on a single page
  3. Ask them to review their most important goals each day
  4. Look at what you’re doing to check they match with your goals
  5. If the task is not aligned to the goal re-think what you are doing to reach your goal earlier

Take a minute to look at your goals.  Then look at what you are doing and see if it matches your goals.

Praise

Help people reach their potential.  Catch them doing something right.

  1. Praise someone as soon as possible
  2. Let people know what they did right – be specific
  3. Tell people how good you feel about what they did right and how it helps.

Pause for a moment so they can appreciate the praise

  1. Encourage them to do more of the same
  2. Make it clear that you have confidence in them and support their success
Re-direct
  1. Re-direct people as soon as there is room for improvement
  2. Confirm the facts first  and review the mistakes together – be specific
  3. Express how you feel and the impact on results

Pause for a moment so they can appreciate the problem

  1. Remember to let them know that they are better than their mistakes and you think well of them as a person
  2. Remind them you have confidence and trust in them and support their success
  3. Relise that when the re-direct is over its over

Everyone is a winner.  Some people are disguised as losers, don’t let their appearance fool you.

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