Powerful Phrases for Dealing with Difficult People: Over 325 Ready-To-Use Words and Phrases For Working With Challenging Personalities by Renée Evenson
My rating: 2 of 5 stars
- Starting phrases with “I” is less accusatory than “you”
- Phrase of understanding – show that you realise that others might have another opinion
- Phrase of apology – this shows you are taking responsibility to resolve the situation
- Phrase of compromise – to show flexibility as compromise will be the best result
- Phrase of resolution – to make sure that everyone agrees with the outcome to move on
- Phrase of reconciliation – show that the relation and value that working together means
- Thing first – don’t just jump in
- Gain a better understanding – learn more about the situation of the other person
- Define the problem – this might not be what you expected it to be
- Offer your best solution – work towards an agreeable compromise solution
- Agree on resolution – getting agreement on the solution
Boss issues:
- Abusive
- Controlling
- Egotistical
- Incompetent
- Inconsistent
- Micromanaging
- Noncommunicative
- Passive
- Reactive
- Unethical